Refund Policy

Refund Policy

Overview

At Artlockit, we strive to provide our customers with the best products and services. However, if you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

To be eligible for a refund, please ensure that:

• The item was purchased in the last 30 days.
• The item is in its original packaging.
• The item isn’t used or damaged.
• You have the receipt or proof of purchase.

Certain types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

1. Request a Refund: To initiate a refund, please contact our customer service at [Customer Service Email] with your order number and reason for the return.
2. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how and where to send your return.
3. Return the Item: Ship the item back to us at the address provided by our customer service team. Please include your receipt or proof of purchase and the return authorization form.
4. Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
5. Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Refunded Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check Your Account: First, check your bank account again.
2. Contact Your Card Issuer: Then contact your credit card company, it may take some time before your refund is officially posted.
3. Contact Your Bank: Next, contact your bank. There is often some processing time before a refund is posted.
4. Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at [Customer Service Email].

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email].

Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: support@artlockit.com
• Phone: +1 (000) 000-0000